It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please contact us first via online chat or regarding all returns or refunds. Customer confirm the test report and Fixabout offer the return / refund / exchange (within warranty) will give a testing report within 1-2 weeks.Ĥ. Repack and return the product with aftersales list, or bring it to our store.ģ.
All the products must be returned as they are delivered. These issues are not covered by our life warranty: for screen like screen damage / IC damage / bezel damage / flex cable damage / scratch, for battery like flex cable damage / scratch / out of shape / swollen (unintentional screen damage for is now included in our warranty)ģ. Lifetime warranty does not include physical damage or damage caused by incorrect installation. Products must be purchased from Fixabout. If the product is non-defective but returned (for any reason), 30% restocking fee will be charged.ġ. Otherwise there will be a delay for your return process.ģ. Please return the faulty items together with the Aftersales List (including model, color, quantity and problem). For all faulty items returned can be replaced, or we will offer store credit or refund.Ģ. We do appreciate your trust and support on our products and service! We try to make the return process as simple as possible and bring the best warranty experience to our customer.ġ.